There’s not a doubt about the reliability of the Webroot antivirus, but many users have been recently reporting issues of logging in to their Webroot accounts. This is the Webroot Error 1706 that you must be getting while trying to login after you install Webroot on your PC. The Error 1706 occurs when you enter invalid login details. The invalid login details can either be a wrong username or a wrong password. In this blog, we will be telling you some simple methods to fix this error.
Meanwhile you can also refer to Webroot.com/safe to know troubleshooting techniques of other errors, if any, for your Webroot account. First, let’s know the primary causes for the Webroot Error 1706:
- Invalid login username;
- Invalid login password;
- Invalid email ID; or
- Invalid email ID and password
Fix 1. Recover the password or the email ID of your Webroot account.
- Just click on the ‘forgot password or username’ option.
- Webroot will ask you to enter your registered email ID. Enter it to get a reset password link on that email ID.
- Open the reset password link received in your registered email ID.
- Upon clicking on the link, there will be a captcha prompt. Enter the captcha.
- This will lead you to a security question that you had saved earlier at the time of the Webroot install
- After answering the security question correctly, there will be a prompt to enter a new password. Now you can reset your password.
- After resetting the password, restart the PC. After restarting, try logging in to your Webroot account, using the new password. If the error persists, try the next method.
Fix 2. Reset the internet settings of your PC.
- Before beginning the reset process, close all open applications including the web browser.
- Open Internet Explorer and select Internet options from the list.
- Under the Advanced tab, press the Reset option.
- A confirmation window prompt will appear. Click Yes or Continue to allow the resetting process to begin.
- After the reset, restart your PC. After resetting, try logging in to your Webroot account again.